Privacy Policy

Effective Date: October 14, 2025
Business Name: Soofine Care Inc.
Website: www.soofinecare.com
Email: info@soofinecare.com

Soofine Care Inc. is committed to protecting the privacy, confidentiality, and personal information of our clients, website visitors, and employees.
This Privacy Policy explains how we collect, use, store, and protect your information in accordance with PIPEDA (Personal Information Protection and Electronic Documents Act) and PHIPA (Ontario Personal Health Information Protection Act).

1. Information We Collect

We may collect the following types of personal or health-related information:

a) Personal Information

  • Full name

  • Phone number, email address, mailing address

  • Emergency contact information

  • Preferred method of communication (phone, email, WhatsApp)

b) Health & Care Information (Only if care services are requested)

  • Medical conditions or diagnoses you choose to disclose

  • Mobility limitations or special care needs

  • Medication history (if relevant to support care)

  • Doctor or caregiver instructions

c) Website & Technical Information

  • Contact form submissions

  • IP address, device type, and browsing activity (via Squarespace analytics)

  • Cookies (used only to improve website function — no selling or tracking beyond Squarespace tools)

2. How We Use Your Information

Your personal information is used only for the following purposes:

  • To provide personal support and home care services

  • To contact clients or their families for care updates or scheduling

  • To respond to messages or service requests made through forms, email, or WhatsApp

  • To create service agreements or invoices (if applicable)

  • To comply with legal, regulatory, or insurance requirements

3. How We Protect Your Information

We take strong precautions to protect all personal and health information:

  • Data stored securely in password-protected email or encrypted devices

  • Only authorized personnel or caregivers have access to client information

  • No information is sold, rented, or shared with third parties without consent

  • Paper documents (if any) are stored in a locked, secure location

  • Health-related information is handled according to PHIPA standards

4. Sharing of Information

We do not share your personal or medical information with any third parties except in the following situations:

  • With your written or verbal consent

  • With a healthcare provider or emergency service (if necessary for your health/safety)

  • If required by law, court order, or government agency

  • With insurance providers (only if you request or authorize it)

5. Your Rights

You have the right to:

  • Request access to your personal information we hold

  • Request corrections or updates to your information

  • Withdraw consent at any time (may affect service delivery)

  • Request deletion of your data (unless required to be kept by law)

To make a request, please contact:
📧 info@soofinecare.com

6. Cookies & Website Usage

Our website is hosted on Squarespace, which may use essential cookies to:

  • Improve page loading speed

  • Keep your form inputs secure

  • Analyze anonymous website traffic (no personal tracking)

You can disable cookies in your browser settings if you prefer.

7. Retention of Information

We keep personal and health information only as long as necessary to:

  • Provide care services

  • Meet legal or insurance obligations

After that, information is securely deleted or shredded.

8. Updates to This Policy

This Privacy Policy may be updated occasionally to reflect changes in law or business practices.
The updated version will always be posted on this website with an effective date.

9. Contact Information

For questions or privacy concerns, please contact:

Soofine Care Inc.